Pdf on jan 1, 2003, k haggie and others published choosing your. Analysis of knowledge management within five key areas. This guide seeks, in plain terms, to help you to consider your current approach to knowledge management with a view to building your organisational capabilities in important areas. Each book in the series is full of thoughtprovoking ideas, examples and theories to help you understand the key management concepts. Knowledge management is now a crucial issue in companies. Knowledge management as an important tool in organisational management. Knowledge is power in our organizations only if it is available to people that. Knowledge management technology people process figure 1. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. The main contribution of this study is the compilation of literature on knowledge management and creation, along with the analysis of our own proposal for the classification of different approaches, depending on their more descriptive or more normative perspective. Knowledge management km may also be defined simply as doing what is needed to get the most out of knowledge resources. Online journal of applied knowledge management a publication of the international institute for applied knowledge management volume 3, issue 1, 2015 1 defining knowledge management.
Concepts, methodologies, tools, and applications will provide libraries with the defining reference to the field and set the standard for all fundamental and emerging models within the discipline. Storytelling, peerto peer mentoring, and learning from mistakes, for example, all have precedents in education, training, and arti. C, from ibm, describes knowledge management as a puzzle the author attempts to put all important pieces of this puzzle together and deliver a clear and deeply. Knowledge management is a surprising mix of strategies, tools, and tech niquessome of which are nothing new under the sun. International journal of knowledge management, and international journal of knowledge management studies.
Pdf on jan 1, 2003, knox haggie and others published choosing your knowledge. By closing this message, you are consenting to our use of cookies. Therefore, until and the new knowledge management joseph m. In this paper, we survey a number of different knowledge management. Knowledge management area lacks of a holistic picture, thomas, j. The knowledge management papers are a publication of knowledge management forum. Solomon, marla goldsmith and jennifer davey abstract purpose the purpose of this research is to investigate knowledge management in the textile industry.
The field of knowledge management identifies two main types of knowledge. Firestone is chief knowledge officer for executive information systems and executive vice president, education, research and membership at the knowledge management consortium. When implementing a knowledge management initiative the knowledge management. In recent years, there have been more and more new and interesting findings in the research field of knowledge management. It is our firm belief that all organizations that take serious their role as knowledgeintensive enterprises need to be selfsufficient in their ability to use knowledge management methods. What are the best four components of knowledge management. This is not the case in knowledge intensive activities. Growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. Employees worked in different parts of the world and possessed expertise on a great variety of subject matters which was largely personbound.
Several proposals for the classification of the main approaches to knowledge management are considered and their connections and differences discussed. There are any number of definitions of km, many of which put too much stress on the tacit knowledge side of the knowledge and information management spectrum, are overly academic, or are simply too abstract. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Knowledge management km is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its. Journal of organizational knowledge management 2 knowledge consists of data and information that has been organised and processed to give understanding, experience, and expertise in a specific context benbya et al. Table 1 summarizes the number of articles surveyed per journal, totalizing 71 articles. This article discusses the ways and means to build a successful knowledge management system by examining the case of infosys. This is the stage in knowledge management where value creation is delivered. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Toward an applied compendium john girard, middle georgia state college, john.
Knowledge management articles management study guide. If km is to have a future, it must give better answers to such fundamental questions as what is knowledge, what is knowledge management, where does knowledge come from, and what roles do learning and knowledge play in business performance. In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand how networks, alliances, and other initiatives are engaged in knowledge management related to universal health coverage uhc and health systems strengthening hss. This is the first comprehensive text which brings together european, asian and american perspectives on knowledgebased value creation. New knowledge should be captured and stored appropriately for others to access and learn from. Yale university knowledge management process 6 of 9 process procedures step activities 1. Management extra is designed to help you put ideas into practice. Knowledge management solutions are a critical necessity.
Knowledge management practices and innovation performance. Tacit and explicit 9 concept analysis technique 11 history of knowledge management 15 from physical assets to knowledge assets 19 organizational perspectives on knowledge management 21 library and information science lis perspectives on km 22. These form the backbone of knowledge management processes as they outline all aspects involved in the actual management of knowledge. Knowledge management is based on the idea that an organisations most valuable resource is the knowledge of its people.
Developing an appropriate culture and communication strategy integrating learning and knowledge infrastructure knowledge management and the learning organization information organization and retrieval technologies for improving the quality of knowledge linking. The role of knowledge management in enhancing the competitiveness of small and mediumsized enterprises smes communications of the ibima volume 10, 2009 issn. Several proposals for the classification of the main approaches to knowledge. Knowledge management is a process of acquiring, generating, accumulating and using knowledge for the benefit of the organisation to enable it to gain a competitive edge for survival, growth. From a broad theoretical conceptual research, the paper presents as a result five organizational constructs that support the km process.
Within these journals, we used as criterion for search the following keywords. Knowledge management is a discipline a lot of people think knowledge management is a technology or software solution but it is much more than that. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. Knowledge management km refers to a multidisciplined approach to achieving organizational objectives by making the best use of knowledge. The journal of knowledge management covers all the key issues in its field including. Knowledge management is getting the right information in front of the right people at the right time. Knowledge management can be viewed as getting the right information to the right people at the right time. The aim of the study is to provide a theoretical background to knowledge management and related concepts and to determine the current situation with regard to. Encompassing 281 chapters from 432 contributors drawn from the worlds leading km experts, knowledge management.
What is knowledge management and why is it important. Knowledge management systems encompass both human and. The purpose of this paper is to determine the relationship between knowledge management practices and performance as well as the effectiveness of knowledge management practices in the nigerian universities the paper is divided into six sections. New research on knowledge management models and methods. From knowledge management to knowledge commerce, knowledge management dec 1999.
They have to be much more flexible, more responsive, and more. The key theme in this article is that the knowledge management system in any business is the first step towards building on the emerging tools and techniques like big data, predictive analytics, and other models. Km focuses on organizing and making available important knowledge, wherever and whenever it is needed. This article discusses the role of the knowledge management system in enabling business leaders to predict the future and profit from it. Create, capitalise and share its knowledge capital is a need of any innovative organisation. When knowledge assets are documented and shared, knowledge utilization will be facilitated.
Its worth considering whether the km spectrum deals with all known approaches to k nowledge. Knowledge management is the process of developing knowledge and accumulating it in the organisational capital wherever possible. Informationprocessing paradigm of knowledge management growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. By debra prentice, market development director the mission of an effective km knowledge management capability is to enable its people to make better decisions, take action, and deliver results in support of the business strategy. Knowledge management is the activity, which is concerned with strategy and tactics to manage human centered assets. This book is intended for handson practitioners who support knowledge management initiatives within their own organizations. Knowledge management km may be defined simply as doing what is needed to get the most out of knowledge resources. Empirical validation of this framework would provide support for the connection between knowledge management and decisionmaking theory and thereby. This book aims to introduce readers to the recent research topics, it is titled new research on knowledge management models and methods and.
Gordon petrash the discipline of knowledge management has matured over the past decade. Much of the interest in the field results from the simple reality that organizations compete on. There are many taxonomies that specify various kinds of knowledge. The principles and practice of knowledge management by. From information management to knowledge management. Knowledge management relies on an understanding of knowledge, which consists of discrete or intangible skills that a person possesses. Knowledge management provides the perspectives, approaches and the vision to put. As ive often asserted, knowledge management struggles with its own identity. The idea works for local government improvement and uses knowledge management km and other tools to challenge existing practice and to develop new knowledge and effective practices. Knowledge management and knowledge systems for rural. The thesis of this paper is that the task of selecting a km strategy is itself. Knowledge management km is the systematic management of processes enabling vital individual and collective knowledge resources to be identified, created, stored, shared, and used for the benefit of the actors involved glossary.
It is the framework structure of relationships, roles, processes, technologies and governance that an organisation puts in place that allows knowledge to be treated as a common asset, and which allows relevant knowhow, insight and experience from others to be accessed and applied to business problems. Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. Knowledge management strategy must be dependent on corporate strategy. Why do we need it for corporates 41 disproportionately high portion of their km effort and resources on technology at the cost of peopleinvolvement or strategic commitment resulting in zero or very. But managing the knowledge capital is not only processing information through new technologies. Knowledge management is becoming the jewel in the customer service crown trends in customer service 20 it is also important to customers, as 60% of consumers use 60% web selfservice knowledge to find answers to their questions. Knowledge management the most central thrust in knowledge management is to capture and make available the information and knowledge that is in peoples heads as it were, and that has never been explicitly set down, so it can be used by others in the organization. However, in traditional economic and management thinking, sharing means a loss in value and utility. Implementing knowledge management thus has several dimensions including. Knowledge management practices and innovation performance in assessing km practices and how they influence innovation performance, this study will focus on twenty three 23 practices that were identified by earl 2001 in a knowledge management research carried out in canada and have been used by several researchers afterwards.
It was initially identified as a means for persons to share best practices and tap into documentary knowledge generated through monitoring and evaluation. This textbook on knowledge management is a result of more than twenty years of research, teaching and consulting experience of the authors. To learn about our use of cookies and how you can manage your cookie settings, please see our cookie policy. Therefore, the extent to which an organisation performs well, will depend, among other things, on. For a more comprehensive discussion and definition, see my knowledge management definition.
Article accepted version refereed original citation. At the end of the section on knowledge management strategy, a subsection titled knowledge management best practices will summarize all. Knowledge management km is the process of creating, sharing, using and managing the. Components of knowledge management the process component include standard processes for knowledge contribution, content management accepting content, maintaining quality, keeping content current, deleting or archiving content that is obsolete, retrieval, membership on. Knowledge management is the transformation of knowledge in the form of insights, understandings, and practical knowhow that we all possess in other manifestations like books, technology, practices, and traditions within organizations of all kinds and in society.
Knowledge management is helping all managers to establish knowledge resource management as part of their toolkit 3 knowledge management is. The overall objective is to create value and leverage and refine the firms knowledge assets to meet organizational goals. According to bhatt 1, business and academic communities. The following working definition of knowledge management frames the discussion. Knowledge production is the process were new organizational knowledge is created and is synonymous to. Technology driven it is technology enabled measured in the volume of data, but in the. Km is also related to the concept of intellectual capital.
Obviously, you have to have a good piece of software or a good system to capture knowledge but thats not the whole equation. Read this article to learn about the concept, features, process and significance of knowledge management km. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its. Conclusions are presented to guide decisionmaking regarding knowledge management program implementation, development and maintenance. Knowledge management is essentially about people how they create, share and use knowledge, and so no knowledge management tool will work if it is not applied in a manner that is sensitive to the ways people think and behave. Km seems to have been successfully applied in large companies, but it is. By harnessing knowledge from different knowledge domains and competencies across the organization, direct impacts to the missions and goals of the company can be achieved. Knowledge management km is the processes used to handle and oversee all the knowledge that exists within a company. As clinicians, managers and other practitioners, we all rely on what we know to do our jobs effectively. And finally, you need a clear and documented strategy for using km to meet the most important and urgent needs of the business. The following series of tools and techniques describe how knowledge management can enable people to find information and knowledge more effectively. No matter how km is defined and structured in an organization, it needs.
Knowledge management is also a set of processes that seeks to change the organizations present pattern of knowledge processing to enhance both it and its outcomes. A tool for improving government performance page 2 of 5 makes work more efficient, effective and innovative is a method to share knowledge stored electronically, on paper, or in peoples heads knowledge management is not. Comprehensive guide to knowledge management smartsheet. Knowledge management and knowledge systems for rural development 3 knowledge management at gtz in the past, gtz was a typical knowledgehoarding expert organisation. It is important to remember that knowledge management is not about managing knowledge for knowledges sake.
Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practice. If knowledge is viewed as an object, or is equated with information access, then km. Challenges and approaches for knowledge management jeanlouis ermine ceautt abstract. Create, capitalise and share its knowledge capital is a. On the one hand, information technology is used pervasively in organizations, and thus qualifies as a natural medium for the flow of knowledge. The article takes the discussion further by analyzing how a successful knowledge management system can be actualized in practice. Knowledge management is a management discipline, focused on knowledge. Venters, will 2010 knowledge management technologyinpractice. Knowledge management km definitions john girard, ph. Brooking knowledge management is about enhancing the use of organisational knowledge through sound practices of information management and organisational learning. Knowledge management as an important tool in organisational. The paper focuses particularly on the relationship. To understand km and ol, one must understand knowledge, km processes and goals and knowledge management systems kms. Knowledge management km comprises a range of strategies and practices used by an organization to identify, create, represent, distribute, and enable adoption of insights and experiences.
933 821 710 170 261 587 491 114 1522 1592 596 867 1018 1519 871 857 205 973 1432 341 1025 1033 413 1404 1065 720 930 1402 157